We want your billing experience to be clear and straightforward. This policy explains how subscriptions, Coins, cancellations, and refunds work.

1. Subscriptions & Automatic Renewal

LovePlay Premium is a recurring subscription that renews automatically at the end of each billing cycle unless you cancel it.

You'll always be able to see your subscription status and billing history in your account.

2. Cancel Anytime

You can cancel your subscription whenever you like by going to:

Premium → Payment Records → Cancel Subscription

Once cancelled:

• Your subscription will not renew at the next billing date.
• You'll continue enjoying all Premium benefits until your current billing period ends.
• You can subscribe again at any time if you decide to return.

Cancelling your subscription only affects future renewals—it does not automatically refund payments that have already been processed.

3. Subscription Refunds

Because Premium benefits become available immediately after purchase, subscription fees are generally non-refundable once a billing period has started.

However, we may provide a refund where appropriate, including:

• where required by applicable law;
• billing or payment errors;
• unauthorized transactions; or
• other circumstances reviewed under our refund policy.

If you believe you've been charged incorrectly, please contact us and we'll be happy to review your case.

4. Coins

Coins are digital credits used to unlock certain premium features and content within LovePlay.

Because Coins are consumed when services are provided, purchased Coins are generally non-refundable, except where required by applicable law or in cases of billing errors or unauthorized transactions.

5. Need Help?

If you have any questions about your subscription, billing, cancellation, or a refund request, our support team is here to help.

[email protected]

6. Policy Updates

We may update this policy from time to time as our services evolve or legal requirements change. The latest version published on LovePlay.AI will always apply.

1. Scope

This Policy applies to private text prompts, private conversations, AI-generated characters, and AI-generated images and videos. LovePlay does not operate an adult media publishing or sharing service.

2. Automated Safety Review

LovePlay uses several automated safety layers:

1. input rule and keyword detection;
2. semantic safety review using moderation AI;
3. real-time output monitoring during streaming generation; and
4. final output safety review.

AI-generated images and videos are reviewed before delivery. Outputs that violate policy are blocked and are not stored.

LovePlay does not conduct routine human review of private conversations or generated content. LovePlay does not publish details that could enable circumvention of its safety systems.

3. What We Moderate

LovePlay's controls focus on content and conduct prohibited by the Community Guidelines, including:

• child sexual abuse material and sexual content involving minors;
• grooming, exploitation, trafficking, sextortion, and coercion;
• non-consensual intimate content and sexual use of a real person's likeness;
• non-consensual sexual violence;
• credible threats and serious illegal activity;
• fraud, malware, account abuse, and attempts to bypass safety controls; and
• other illegal content.

4. Moderation Outcomes

LovePlay may refuse a prompt, block or remove an output, restrict a feature, warn a user, temporarily restrict an account, or terminate an account.

For standard policy violations, three violations within 24 hours result in a 24-hour temporary restriction. Repeated temporary restrictions may result in account termination. Suspected illegal content is escalated immediately and may result in immediate account action.

Users receive a general explanation when moderation action is taken. Automated safety systems can make mistakes, so users may appeal through [email protected].

5. Safety Data

Safety processing involves prompts, outputs, and generated media. Conversations are stored to provide continuity and long-term memory. Restarting a conversation clears the active conversation context. Account deletion removes user data.

Limited moderation metadata may be retained, including the violation category, enforcement action, timestamp, and appeal records. Additional information about data handling is provided in the Privacy Policy.

6. Reports, Complaints, and Appeals

Send safety concerns, illegal-content reports, and moderation appeals to [email protected]. Illegal-content reports are escalated immediately. Standard complaints are reviewed within 5 business days.

Privacy and data requests may be sent to [email protected].

7. Policy Review

LovePlay may update this Policy as the service and its safety requirements evolve.

1. Adults-Only Access

LovePlay.AI is an AI adult companion platform for users aged 18 and over. Anyone under 18 must not access or use the service.

2. Adult-Access Controls

Access requires an affirmative 18+ confirmation together with email verification or Google OAuth account access.

3. User Responsibilities

Users must provide truthful information, complete the 18+ confirmation themselves, keep their account credentials secure, and prevent minors from using their account. Users must not bypass the adult-access gate, create an account for a minor, or help a minor access LovePlay.

4. Suspected Underage Access

LovePlay may restrict or terminate an account when information indicates that the account may be used by a minor.

Content that sexualizes a minor or a person presented as a minor is prohibited, including fictional and AI-generated content. Suspected child sexual abuse material or child exploitation is escalated immediately under the CSAM, Non-Consensual & Illegal Content Policy.

5. Privacy

Adult-access and account information is handled as described in the Privacy Policy. Privacy and data requests may be sent to [email protected].

6. Reports and Appeals

Send suspected underage-access reports, safety concerns, and appeals to [email protected]. Suspected illegal content is escalated immediately. Standard complaints are reviewed within 5 business days.

7. Changes

LovePlay may update its adult-access controls as the service and its safety requirements evolve.

1. Zero Tolerance for Child Sexual Exploitation

LovePlay prohibits child sexual abuse material and any sexual content involving a minor or a person presented as a minor. This includes attempts to prompt, generate, describe, obtain, or facilitate:

• sexualized depictions or descriptions of minors;
• grooming, sextortion, trafficking, or sexual exploitation of minors;
• requests to make a person appear underage in a sexual context; and
• synthetic, illustrated, fictional, or AI-generated content that sexualizes minors.

Fictional or AI-generated framing does not create an exception.

2. Non-Consensual and Exploitative Content

LovePlay also prohibits:

• non-consensual intimate content;
• non-consensual sexual violence or content that promotes such violence;
• sexual use of a real person's name, image, voice, identity, or likeness;
• impersonation or deepfake-style sexual content involving a real person;
• trafficking, coercion, forced labor, sextortion, and commercial sexual exploitation; and
• threats to create or distribute intimate content without consent.

LovePlay characters and personas are fictional. Users cannot upload sexual images, sexual videos, or real-person adult content.

3. Other Illegal Content

Users must not use LovePlay to create, request, or facilitate other illegal content or conduct, including credible threats, fraud, malware, serious wrongdoing, or violations of another person's rights.

4. Detection and Response

Automated safety systems review prompts, streaming outputs, final outputs, and generated media. AI-generated images and videos are reviewed before delivery. Violating outputs are blocked and are not stored.

LovePlay does not conduct routine human review of private conversations or generated content. Automated systems are not perfect, and LovePlay does not claim that every prohibited item can be prevented or detected.

Suspected child sexual abuse material, child exploitation, non-consensual intimate content, trafficking, or other illegal content is escalated immediately. LovePlay may block or remove content, restrict or terminate an account, and respond to official law-enforcement requests.

5. How to Report

Send illegal-content and safety reports to [email protected]. Include the account or content reference, a concise description, and when the issue occurred, if available.

Do not send, reproduce, or redistribute suspected child sexual abuse material. If there is an immediate danger to a person, contact the appropriate local emergency service.

6. Response and Appeals

Illegal-content reports are escalated immediately. Standard complaints are reviewed within 5 business days.

Users may appeal an enforcement action through [email protected].

7. Good-Faith Reporting

Reports must be made in good faith. False, misleading, or abusive reports may result in restrictions on the reporting channel or account action.

1. What Can Be Reported

LovePlay accepts reports and requests concerning:

• account issues;
• payment issues;
• safety concerns;
• illegal content;
• moderation appeals; and
• privacy or data requests.

Reports may concern a private AI interaction, generated item, account misuse, suspected underage access, or another policy concern. LovePlay does not provide user-uploaded adult media publishing or sharing.

2. How to Submit a Report

Send account, payment, safety, illegal-content, and moderation matters to [email protected]. Send privacy and data requests to [email protected].

Include a clear description of the issue and the relevant account, conversation, generation, transaction, or content reference, if available. Do not send suspected child sexual abuse material or unnecessarily reproduce illegal or intimate material.

3. Priority and Response

Suspected illegal content is escalated immediately. Reports involving imminent danger, child exploitation, trafficking, or non-consensual intimate content receive priority handling.

Standard complaints are reviewed within 5 business days.

4. Review and Outcomes

LovePlay may assess relevant account information, content references, automated safety results, and limited moderation metadata. LovePlay does not conduct routine human review of private conversations or generated content.

Possible outcomes include:

• no action;
• blocking or removal of an AI output;
• restriction of a feature or account;
• a warning, temporary restriction, or account termination; or
• correction or deletion of account information.

AI-generated media is private to the account owner. Copies downloaded to a user's device are outside LovePlay's systems.

5. Appeals

Users may appeal moderation or removal decisions through [email protected]. Include the decision reference and a concise explanation. LovePlay may uphold, modify, or reverse a decision after reviewing the available information.

6. Abuse of Reporting Channels

Reports must be made in good faith. False claims, impersonation, harassment through reporting channels, or repeated unsupported submissions may result in restrictions on the reporting channel or account action.

1. About LovePlay.AI

LovePlay.AI is an AI adult companion service for users aged 18 and over. Users can privately chat with fictional AI characters, create AI roleplay scenarios, and generate AI images and videos. Future features may include AI voice.

LovePlay is not an adult media publishing platform, social adult community, or adult content marketplace. Users cannot upload sexual images, sexual videos, or real-person adult content.

2. Fictional AI Characters

LovePlay characters, companions, and personas are fictional AI-generated entities. They are not human beings. Their responses are generated by AI and should not be understood as statements by a real person.

Users must not request sexual content using the identity, image, voice, or likeness of a real person.

3. AI-Generated Responses and Media

AI systems generate responses and media from user instructions and conversation context. Outputs can be inaccurate, inconsistent, unexpected, or unsuitable for a user's intended purpose.

User-requested AI-generated images and videos are stored privately in the user's account, are accessible only to the account owner, and may be downloaded by that user.

4. Private Conversations and Memory

Private conversations are stored to support continuity and long-term memory. Restarting a conversation clears the active conversation context. Account deletion removes user data.

5. Automated Safety Processing

Automated safety systems review user inputs, streaming outputs, final outputs, and generated media. AI-generated images and videos are reviewed before delivery. Outputs that violate policy are blocked and are not stored.

Automated systems are not perfect. They may block permitted content or fail to identify prohibited content. LovePlay does not claim that every harmful or illegal item can be prevented or detected.

LovePlay does not conduct routine human review of private conversations or generated content. Limited moderation metadata may be retained, including the violation category, enforcement action, timestamp, and appeal records. LovePlay does not disclose operational details that could enable circumvention of safety controls.

6. Enforcement and Appeals

Content or activity that violates LovePlay policies may be blocked and may lead to account restrictions or termination. Users may appeal moderation decisions through [email protected].

Illegal-content reports are escalated immediately. Standard complaints are reviewed within 5 business days.

7. Questions and Reports

Send general questions, safety concerns, illegal-content reports, and moderation appeals to [email protected]. Send privacy and data requests to [email protected].

1. Scope

This guidance applies to official requests for information associated with LovePlay.AI.

2. Submitting a Request

Official requests may be sent to [email protected]. A request should include:

• the requesting agency and official contact details;
• the authority for the request;
• the relevant LovePlay account or other specific identifier;
• the information requested and relevant date range; and
• instructions for a secure response.

LovePlay may request clarification or authentication when a request is incomplete or unclear.

3. Safety Reports

Reports of suspected illegal content that are not official information requests may also be sent to [email protected]. Suspected illegal content is escalated immediately.

If there is an immediate danger to a person, contact the appropriate local emergency service.

4. Privacy

LovePlay does not conduct routine human review of private conversations or generated content. Information about LovePlay's handling of user data is provided in the Privacy Policy. Privacy and data requests may be sent to [email protected].

5. Changes

LovePlay may update this guidance as its service and request-handling practices evolve.

Our Commitment

LovePlay opposes modern slavery, human trafficking, forced labor, coercion, and exploitation.

LovePlay.AI prohibits users from using the service to request, create, or facilitate trafficking, forced labor, sexual exploitation, or other illegal content. These restrictions are described in the Community Guidelines and the CSAM, Non-Consensual & Illegal Content Policy.

Concerns about suspected trafficking, forced labor, exploitation, or illegal content connected to LovePlay.AI may be reported to [email protected]. Suspected illegal content is escalated immediately.